Cancellation & Refund Policy

1. Digital Service Delivery Policy

VisiaxxGraphix is a cloud-based Software-as-a-Service (SaaS) and digital design platform tailored for optometrists, opticians, and eyewear brands.

Instant Digital Delivery: All paid subscription plans (Lite, Pro, Business) and digital design templates are provisioned and activated immediately upon successful completion of payment via our payment gateway (Razorpay). No physical shipment is required or provided.

2. Subscription Cancellation

• You may cancel your subscription at any time by navigating to Dashboard > Settings > Billing, or by emailing our support team.
• Upon cancellation, your subscription will not auto-renew at the next billing cycle.
• You will continue to have full access to your paid tier features until the conclusion of your current billing period (monthly or annual).
• There are no cancellation penalties or hidden processing fees.

3. Refund Eligibility & Terms

We want every optical practitioner to be thoroughly delighted with VisiaxxGraphix. If our platform does not meet your expectations, we offer the following refund terms:

• First-Time Subscribers: If you request a cancellation within 7 days of your first paid subscription payment, you are entitled to a 100% refund.
• Technical / Billing Glitches: If you experienced duplicate charges, erroneous billing, or technical service failures preventing export of your work, you will receive a prompt, full refund upon verification.
• Post-7 Days: Subscriptions past the initial 7-day period are non-refundable for the elapsed time, but future auto-renewals will be halted immediately upon request.

4. How to Request a Refund

To initiate a refund request, please reach out to our billing support team:

Our support team will review and confirm your request within 24–48 hours.

5. Refund Processing Timeline

Once approved, your refund is credited automatically via Razorpay to your original mode of payment:

• UPI (Google Pay, PhonePe, Paytm): Typically credited within 24 to 48 hours.
• Credit / Debit Cards: 5 to 7 business days, depending on your card issuer bank.
• NetBanking: 3 to 7 business days.

6. Contact & Grievances

For any billing disputes or inquiries regarding cancellations and refunds, contact: